Potter's Cleaning

Bristol Area
Frequently Asked Questions

Can I change my cleaner if I am not happy?
What level of insurance do you have?
Do I need to supply the products?
Which service is best for me?
Can I choose the days and times of my clean?
How soon can my cleaner come?
Is there a minimum number of hours per visit?
Can I arrange a cleaner for when I'm not at home?
If I use the key holding service, how do you protect my keys?

Can I change my cleaner if I am not happy?
Whilst we are sure you'll be satisfied with any and all of our cleaners, we will be happy to arrange an alternative for you.

What level of insurance do you have?
Our insurance features comprehsive cover including Public and products liability of £5 million.

Do I need to supply the products?
We can supply cleaning products or you can supply your own preferred products. Prices quoted are for using your own products, we can quote for using ours. This applies to cleaning chemicals only. We supply hoovers, mops, buckets etc.

Which service is best for me?
We offer a variety of services from general home cleans to office cleans. Please see our services page to find out more or contact us.

Can I choose the days and times of my clean?
We make our service as conveinent to you as possible, all our cleaners are flexible and will find a suitable arrangement for you.

How soon can my cleaner come?
Our cleaners could be with you within 24 hours from when you first contact Potter's Cleaning. In some cases it can take longer, dependant on the services you require and your availability.

Is there a minimum number of hours per visit?
There is a minimum of 2 hours per visit.

Can I arrange a cleaner for when I'm not at home?
Yes, if you wish for the cleaner to come whilst you are out then you will need our key holding service (this is free to regular customers).

If I use the key holding service, how do you protect my keys?
Keys are held in a safe to which only Potter's Cleaning management have access. We do not store address information with the keys for extra security.